Terms of Service

This is a contract between you (the “Client” or “Pet Owner”) and Brooklyn Bark.

**COVID UPDATE - we have updated our safety policies based on the CDC and local requirements. Any changes will be published on our website**

 

HOURS:

Brooklyn Bark offers services 365 days of the year. Brooklyn Bark requires services to be booked by 6 pm the business day prior.  If you have a late request, we will make best efforts to fulfill it.  A late booking fee will be applied.  During holidays, advanced booking will be required. Those dates will be posted on our Brooklyn Bark website. 

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If your pet requires special care, such as injections, Brooklyn Bark highly recommends you book as far in advance as possible to ensure the assignment of the appropriate Care Associate.

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Office Hours:

10 am- 6 pm; Mon-Friday

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Normal Walking/Visiting Hours:

10am-6pm ; Monday - Friday

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Off Hours: (including Holidays and Weekends)

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When a visit is requested outside normal walking hours Mon-Fri,  Brooklyn Bark will do their best to accommodate these requests. Fulfilling services after before 10 PM and/or after 6 PM is based on Care Associate availability. 

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Services are offered on weekends and holidays  Brooklyn Bark operates with a limited and rotating staff. This is to be sure that Care Associates get the time off they need.  Brooklyn Bark  will make best efforts to accommodate these requests.

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Please note: there are additional fees for “Off-Hours” services. See the schedule under “Additional Service Fees”. 

 

BOOKING SERVICES:

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ALL SERVICES MUST BE REQUESTED ON THE ONLINE SYSTEM.

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** Brooklyn Bark DOES NOT accept requests via email, text messages, phone calls or verbal.**

 Dogs: Services are provided in a two-hour window. For example: If Client requests a walk at 1 pm, service will be provided between 1 pm-3 pm . Please let us know if your dog requires special attention such as medications, post-op care etc. Brooklyn Bark will make adjustments to the standard window to accommodate.

 

Cats (and other In-Home Care Animals) Cats, caged animals, fish and other in-home care services (excluding dogs) will be provided within a 4-hours window.  If medication is required, we will prioritize visit within 2-hours of booked appointment. 

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Note: If you book an appointment for the same day, Client should book via their online portal as well as email Brooklyn Bark alerting to their last-minute request. 

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Scheduling Contact Info:

Schedule@bklynbark.com | 347.850.4962

 

ADDITIONAL SERVICE FEES 

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Visit www.BrooklynBark.com/rates for the current price list.

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Brooklyn Bark reserves the right to change prices with 30 days written notice

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• OFF-HOURS:

  • Off-hours are any hours Visit performed outside of the hours of 10am-6pm, Monday- Friday.

  • Off-hours services are subject to additional fees.

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• LATE BOOKING FEE:

  • Any requests made after 6 pm the business day prior will incurs a $10 fee.

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• CANCELLATIONS:

  • Cancellations must be requested by 10 am on the day of service in order to avoid cancellation fees. Thereafter, a fee of $10 will be applied

  • *Please note that our Late Booking and Cancellation policies may vary for major Holidays. Brooklyn Bark will alert clients to required booking and canceling deadlines for those holidays to via BrooklynBark.com, social media and email.

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• NO-SHOW:

  • Brooklyn Bark reserves the right to charge full price of scheduled visit if visit is not canceled by 10am and the Care Associate arrives at Client’s home and service is not needed.

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• HOLIDAYS:

  • Holiday fees apply to the entire weekend if the Holiday is on a weekend or considered a “3 day weekend”.

  • Holiday Cancelation - If Client cancels, 50% of the entire booking fee will apply 72 hours prior to scheduled visit(s). No refund on Holiday visits cancelled 72 hours of less before scheduled sits are to begin. Brooklyn Bark emails Clients holiday reminders.

  • Major Holidays: $12/Visit

    • New Year's Day, Easter, Memorial Day Weekend, Independence Day (Weekend if applicable or day before/after), Labor Day Weekend, Thanksgiving & Friday after Thanksgiving, Christmas Eve, Christmas Day, Day after Christmas, New Year's Eve

  • Minor Holidays: $8/Visit

    • Martin Luther King Jr, Presidents Day, Columbus Day, Veterans Day

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Supplies:

Client will reimburse Brooklyn Bark for the restocking of depleted supplies – it is the owner’s responsibility to provide more than adequate amounts of food, litter, treats, medications, flea products, and other items needed for complete care of their pets. Typically such fees would come to pass during extended care for cats/ caged pets or sleepovers/boardings for dogs. 

 

SECURITY AND ACCESS:

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Security

In the event of suspicious activities such as suspected burglary, unknown persons in house or other, Brooklyn Bark will contact the police immediately and will then contact Client. Client should alert Brooklyn Bark if there will be a 3rd party accessing the home while we care for their pet. 

Brooklyn Bark is not liable for any loss or damage in the event a burglary or other crime should occur while under this contract. Client agrees to secure home prior to leaving the premises. Brooklyn Bark will re-secure the home to the best of its ability at the end of each visit. Clients keys will be with the Care Associate and/or be properly stored at a Brooklyn Bark designated location. Brooklyn Bark subscribes to Insurance and Bonding.

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Home Access 

• It is Client’s responsibility to provide Brooklyn Bark access to their home. We ask you that you provide us with:

  1. 2 sets of keys and/or 

  2. permission to enter and/or

  3. and/or a lockbox (this is preferred for cat and critter care)

• Brooklyn Bark can make copies of keys with authorization by Client in writing. 

• Client is responsible for being sure that Brooklyn Bark has a current set of keys. If locks have been changed between service provided, Brooklyn Bark reserves the right to call a locksmith to gain access to your home. Client will be responsible locksmith charge and for any additional charges and time required by Brooklyn Bark. 

• Brooklyn Bark requires written permission to allow entry for a 3rd party to enter your home (house cleaner, family, friend).

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We cannot provide services if we do not have proper access to your home. 

 

1. Keys - Copies **

Brooklyn Bark requires TWO full sets of keys to Client’s home. This includes key cards/FOBs and/or building. . In most cases, one copy will be for the Care Associate and the other will be the backup set in our office. Please note that keys stored in our office may delay service if there is an emergency or problem with a key. Having two sets of keys ensures that we can gain access to your residence should a key break, be lost, mislabeled, etc. Brooklyn Bark is also often called upon when clients are locked out of their homes. Having this second set allows us to easily assist in those situations.

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**PLEASE NOTE - COVID THE PANDEMIC WE ARE NOT HOLDING ONTO KEYS. WE ARE ONLY USING LOCKBOXES AND BUILDING KEYS. THIS IS FOR THE SAFETY OF OUR STAFF**

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2. Permission to Enter - Concierge Buildings:

If Client lives in a building with an on-site key system, Client must give “Brooklyn Bark” permission to access your house/keys to the people managing the system.. When possible, please do not provide individual names of the Care Associate. Should the Primary Care Associate be sick or running behind, Brooklyn Bark would have another member of the team provide service. Establishing that the company has permission as a whole will allow us to provide service in these situations. Failure to notify those managing your key system can result in non-service as we may not be allowed entry. 

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3. Lockboxes

If Client’s property building management allows for a lockbox, this is our preferred method of keys.  This will help ensure timely service in the event your primary pet sitter is delayed or we need to send a substitute sitter. A backup key will still be needed and will be kept at a designated Brooklyn Bark location. These keys will be used should the lockbox malfunction or be cut off. 

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Please leave instructions of lockbox location and access code within your Scout Account. 

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Key Drop / Exchange

Brooklyn Bark can only guarantee the safety of keys if keys are given to a Brooklyn Bark staff member or dropped off at a Brooklyn Bark location when instructed to do so. Client keys should be with “Pet Name” “First initial of Client's last name”  i.e Jane Doe’s dog Spot would have a key labeled “Spot D.”  There should be no address listed on the key label for security reasons.  assumes liability if keys are left with a 3rd party such as laundry mats, front desks, or neighbors.

 

Brooklyn Bark will not leave keys in the apartment after completing services unless we receive written directions to do so. In this case, Client will assume all risks to animals and property once the keys are left.  

 

RETURN / DISPOSAL OF KEYS

Brooklyn Bark will return all keys when services are no longer needed.  

If Client has no service activity for a period of 12 consecutive months, Client’s file will become inactive and will dispose of Client key(s). 

 

PAYMENTS:

If you make a purchase from Brooklyn Bark, then you acknowledge and agree: (i) that we, or one of our third party payment processors (each a "Payment Processor"), may charge your credit card for the purchase or subscription (including, as applicable, for recurring charges such as monthly or other types of periodic payments) and such other amounts (including any taxes and late fees, as applicable) that may accrue in connection with the purchase or subscription; (ii) to only provide valid and current information for (a) yourself; or (b) another person, but only if you have first obtained their express consent to do so; (iii) that we may use the tools, software or services of Payment Processors to process transactions on our behalf; and (iv) if your payment is not received by us for any reason from your card issuer, you agree to promptly pay all amounts due upon demand (any amount not paid when required to be paid may accrue interest on a daily basis until paid in full at the lesser of: (A) the rate of one and a half percent (1.5%) per month; or (B) at the highest amount permitted by applicable law).  All payments by you: (1) unless otherwise stated, are and shall be paid in US Dollars; (2) are non-refundable; and (3) are exclusive of all taxes, levies, or duties, which are your responsibility.  We are not responsible or liable for any activities or conduct of a Payment Processor, and you agree to hold us harmless, and expressly release us, from any and all liability arising from the conduct of a Payment Processor.

 

PRIVACY:

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PHOTO RELEASE 

Brooklyn Bark takes  photos and/or videos of your pets during the course of service. These photos may be used on by Brooklyn Bark and/or it’s partners and affiliates for advertising or branding both digital and print, including but not limited to: Websites, Social Media such as Facebook, Twitter, Instagram, Snapchat, Online advertising, print advertising, promotional materials, collateral and in any other format not currently known or developed Client releases all rights to these images and/or recordings to Brooklyn Bark in perpetuity throughout the universe without compensation. Brooklyn Bark will not disclose private information without Client's consent and best efforts will be made to conceal background content that may be deemed private. For example, if we photograph your pet inside your home, we will be sure that there aren’t financial documents, phone numbers, addresses, family photographs etc in the background of the image.  Should Client not want their pets photos used, Client will notify Brooklyn Bark in writing prior to the commencement of services

 

HOME VIDEO SURVEILLANCE:

Brooklyn Bark welcomes the idea of Clients “Checking In” on their pets and home via camera. We do require that if we will be allowed to use your restroom OR if we will be having overnight pet sits in your home, that cameras are not active in restrooms or the room in which we’ll be sleeping, for privacy. Should we discover that live or recording cameras are active in these areas while we are using them, we reserve the right to end service. Brooklyn Bark will contact Client upon discovery of such recording devices and Client may be responsible for securing alternative care for their pet. 

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GPS TRACKING:

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Brooklyn Bark provides GPS tracking for visits at no charge. The accuracy of coordinates is dependent on service availability and environmental factors and 3rd pay data. These coordinates may not be accurate.

 

INCLEMENT WEATHER POLICY:

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If either the State or City issues a State of Emergency, Brooklyn Bark will cancel all regular dog walks and cat sits. Client will be notified via email as well as announcements on our website and social media pages. If your pet requires other services such as but not limited to, Boarding, Medications and In-Home visits, Brooklyn Bark will contact Client and arrange care accordingly. Brooklyn Bark will make every effort possible to see to Clients Pet’s safety and care in the event of a disaster, weather-related event, or crisis but cannot guarantee service.

 

EMERGENCY; weather, property & other:

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In the event of an emergency (e.g., injured pets, severe weather, broken pipes, natural disaster, fire, etc.), Brooklyn Bark is hereby authorized to take all measures deemed necessary or advisable in its sole and absolute discretion in caring for Pets and Client’s property (including without limitation emergency veterinary care for Pets and emergency repair services for Client’s home). The Client agrees to defend, indemnify and hold harmless Brooklyn Bark, its respective employees, members, agents and affiliates from all liabilities, claims and expenses, including attorneys fees, that arise from or relate to such decisions. In the event of such an emergency, Client shall immediately reimburse Brooklyn Bark for expenses incurred, plus any additional fees or expenses for attending to such an emergency. Furthermore, Client is responsible for providing keys to access their home or building.

 

LEGAL RELEASE

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Client will be responsible for all medical expenses and damages resulting from an injury to a Care Associate, or other person(s), or other Pet(s), by their Pet. Client agrees to indemnify, hold harmless, and defend Brooklyn Bark, in the event of a claim by any person injured by the Pet.

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All Pets must be up to date with vaccinations. Should any employee of Brooklyn Bark be bitten or otherwise exposed to any disease or ailment received from Client’s pet which has not been properly vaccinated, it is Client’s responsibility to pay all costs and damages incurred by the victim. 

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Brooklyn Bark reserves the right to terminate this contract at any time before or during its term if Pet Sitter, in their sole discretion, determines that Client’s Pet(s) pose a danger to the health and/or safety of Brooklyn Bark staff. If this occurs Brooklyn Bark will notify Client immediately of the problem and determine whether Client will return or if pet(s) will need to be placed in a kennel with all charges to be charged to Client.

 

Veterinary Release Form 

Client understands that Brooklyn Bark will try to contact Client as soon as possible in the event of a medical emergency. If Brooklyn Bark can not contact Client, Client gives permission to Brooklyn Bark to make medical treatment decisions and approve charges up to $500 per pet unless specified by Client. Based on medical need, Brooklyn Bark will contact your Client’s primary veterinarian listed on the account or transport immediately to a Pet Emergency Veterinary. 

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Client will assume full responsibility for the payment and/or reimbursement for any and all veterinary services rendered, including but not limited to diagnosis, treatment, grooming, medical supplies, boarding, transportation and Sitter’s time. Payments will be made within 7 days of service ending/my return.  Brooklyn Bark may charge a fee for veterinary or emergency room visits.

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Brooklyn Bark is authorized to transport my pet(s) to and from the veterinary clinic for treatment or to request "on-site" treatment if deemed necessary. If Client cannot be reached in case of an emergency, Brooklyn Bark shall act on Client’s behalf to authorize any treatment excluding euthanasia.

 

INSURANCE:

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Brooklyn Bark is insured by Insurers of the Carolinas

Client will alert Brooklyn Bark to any issues or concerns with service within 24 hours of the last service date. 

 

Brooklyn Bark

195 Montague Ave

Brooklyn NY, 11205

347.850.4922